TLDR; I've dealt with 3 radon companies total, and there is a very clear difference between how the others work vs how RadoVent works. Don't waste your time with other companies, just call RadoVent.
I contacted another radon company to do a radon test for a home I was purchasing. The test unfortunately came back very high. They included a mitigation proposal with the test. They were very hands off, and didn't even look at the home to give me a bid. I did not feel comfortable with a company taking a stab at something assuming it was a cookie cutter fix. I then reached out to RadoVent and met them at the home to get a bid from them. I was not the homeowner yet, but I was very concerned about HOW the mitigation system would look on our new home, and not just about price. I met Travis from RadoVent at the home and he spent probably a full hour walking around the property with me and the homeowner talking about different options available. Travis impressed me with his knowledge, background, and thoroughness. Both companies mentioned that we will potentially need two systems due to the size and layout of the home. With the real estate transaction, long story short, they used a third company to install a system.
After we moved in, we purchased multiple radon continuous monitors that allow us to watch the radon levels in real time throughout the day. We were surprised to see that the levels had not even changed! We went back and forth with this third company about high levels. They came out and did a test with their units, it happened to be during a 48 hour period of time where the levels were lower than usual and it came back just under the 2.7 limit required by the EPA. They basically told me that everything looked great and we are good to go. Well, my levels were frequently in the 6, 7,8 range, even spiking up to 25 at one point. I went back and forth many times with this company and made very little progress with them. I felt like I was having to argue and fight them to do anything about the system not even making a dent in the radon levels. Unfortunately this company is also VERY new, and only been doing business for about a year now. At this point, I got back in touch with RadoVent. Travis came out a second time to give us a bid. Within a few minutes he noticed some potential issues with their system. He spent probably another full hour looking through options with me, answering my questions, giving me his opinion on things etc. He suggested instead of paying them to do work, that we should go back to the other company and have them do these few fixes under warranty. It was evident that RadoVent is more interested in making sure people are taken care of than getting their money. I followed his advice and asked the third company to come make the suggested fixes. As we sort of feared, these changes were not quite enough to do the trick. We were not at all comfortable with this third companies extremely invasive ideas for solving the problem.
At that point, we decided it was time to connect with RadoVent again. Travis came out a THIRD time to give me another consultation. Again spending probably an hour talking with me about everything. They came a week later to install the system. They were extremely professional, quick and involved me in all of the little details of the install. They installed a system that is extremely well hidden and much quieter than the first system we had installed.
It was so frustrating and stressful having to deal with radon. We had to keep the kids out of the basement for months while we messed around with this other company trying to get the issue solved. I will never go anywhere else for radon mitigation in the future. RadoVent has a ton of experience. Hands down, go with someone with experience! You can't afford for another company to experiment with things and hope they work. We are 3 weeks post mitigation now, and haven't had a single spike of unsafe levels in our home. Previously, we couldn't go more than 2 days without the levels rising to unsafe levels. Thanks so much RadoVent!
Response from the owner:Sean, thank you for your detailed review. You are providing an excellent service to the public by sharing your experience. Radon mitigation systems should not be designed with a one-size-fix-all mentality. There are multitudes of foundation types, soil conditions and other complexities that impact the design of an effective radon system. We are thankful for the years of experience that have given us the skill-set needed to resolve situations like yours. We are happy that we were able to get this situation resolved for you! We are especially happy to hear that your family can finally, safely enjoy the basement of your new home with peace of mind!!